Frequently asked questions
Updated: 30.09.2026
Orders and prices
Why can't I order any quantity I want?
Some products are delivered only in the packs they are packed in at the factory. If you add a quantity to the cart that cannot be delivered, we show the two nearest permitted quantities and you choose; we never change your order without your agreement.
What does "set" mean and what does "piece" mean?
A product sold as a set (or roll) has a fixed content, for example a roll with a set number of bags. The price shown is for the whole set, and the content and price per piece are shown next to it. A product sold by the piece has its price shown per piece; the total appears in the cart. More details in the guide Set or piece: reading the price.
Do prices include VAT?
We show every price both including and excluding VAT. The VAT rate in Romania is 21%. The delivery cost is shown separately, in the cart.
Is there a minimum order value?
For consumers, the minimum order is 50 lei including VAT, calculated on the value of the products, excluding delivery.
Does the price drop if I buy a larger quantity?
For many products, yes: the product page shows quantity tiers, and the corresponding price per piece is applied automatically in the cart. For quantities above the last tier, ask for a quote at [email protected].
Can I pay in euro?
Yes. Prices are shown in lei and in euro, and you choose the payment currency at checkout. Details on the Payment methods page.
Businesses and invoicing
Can I get a company invoice?
Yes. At checkout, choose billing as a legal entity and enter the company name, tax ID (or EU VAT number), trade register number and registered office address. The tax invoice is issued on these details, so please check them before confirming the order.
Can I pay by bank transfer?
Yes. Choose bank transfer, you receive the proforma invoice by email, and we dispatch once payment has been received. This method is recommended for businesses.
Do businesses have a 14-day return right?
No. The 14-day right of withdrawal applies only to consumers. For businesses, conforming products may be returned only with our prior agreement. The guarantee for non-conforming products applies to all customers, under the conditions in the Terms and conditions.
Delivery
How much does delivery cost and when is it free?
Courier delivery within Romania costs 25 lei including VAT and is free for orders with products worth at least 200 lei including VAT (200.00 lei included).
When does my order leave and when does it arrive?
Orders placed Monday-Friday by 13:00 (Romanian time) are dispatched the same working day. The courier (FAN Courier or Sameday) usually delivers within 24-48 hours of dispatch. For payment by bank transfer, dispatch follows receipt of payment.
Can I collect my order in person?
Yes, free of charge, from the factory in Focșani, B-dul București nr. 16A, Monday-Friday, 08:00-16:30, once we confirm your order is ready.
Do you deliver pallets?
Yes. For large volumes we offer pallet transport or Electric SRL's own transport. The cost is set in a quote before the order is confirmed. Let us know whether the delivery address has a loading dock or a forklift.
Do you deliver to other EU countries?
Yes, by international courier or on pallets. The delivery cost is calculated according to the country, weight and volume and is communicated to you before payment. Free delivery and cash on delivery apply only in Romania.
Products
Can I get samples before a large order?
For large or custom orders, we can send samples of standard products, where possible. Write to [email protected] with the products and estimated quantity; we will tell you whether samples are available and on what terms.
A product is out of stock. What can I do?
On the product page you can subscribe to a stock alert with your email address. We notify you once, when the product is available again. For large quantities, ask us directly, as the product may be scheduled for production.
How do I choose the right cap for a bottle?
Do not rely on the diameter alone: two 28 mm necks can have different threads. Check the neck finish standard stated on the product page. More details in the guide Neck finish and cap compatibility.
Do you make packaging with our logo?
Yes. Custom orders usually start from quantities of around one pallet; we confirm this in the quote. See the Custom packaging page.
Returns and complaints
How do I return a product?
If you are a consumer, you have 14 days from receipt to withdraw from the contract without giving a reason. Notify us by email or with the withdrawal form, then send the products back within 14 days. You bear the cost of the return. Details in the Return policy.
What if a product is faulty or the parcel arrived damaged?
Write to [email protected] with the order number, a description and photos. We offer replacement or, where applicable, a refund, under the legal guarantee. Details in Warranty and complaints.