Return policy

Updated: 30.09.2026

This page describes the consumer right of withdrawal for orders placed on bagstodoor.ro, in accordance with Romanian Government Emergency Ordinance (OUG) no. 34/2014 on consumer rights in contracts concluded with traders, which transposes Directive 2011/83/EU. For defective or non-conforming products, see the Warranty and complaints page.

Who has the right of withdrawal

The right of withdrawal applies to consumers, meaning natural persons buying for purposes outside their professional activity. Business customers (legal entities, self-employed persons and other entities buying for their business) do not have this right; section 12 of the Terms and conditions applies to them.

Withdrawal period

You have the right to withdraw from the contract within 14 days without giving any reason. The period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the products. If an order with several products is delivered in separate parcels on different dates, the period runs from receipt of the last product.

How to exercise the right of withdrawal

To withdraw, you must inform us by an unequivocal statement before the period expires. You can use:

email: [email protected];
a letter sent to ELECTRIC S.R.L., B-dul București nr. 16A, Focșani, Vrancea County, Romania;
the withdrawal form below (using it is not mandatory).

The deadline is met if you send your communication before the 14-day period has expired. We will acknowledge receipt by email.

Please state the order number, the products and quantities being returned and your contact details. You do not need to give a reason.

Returning the products

Send the products to: ELECTRIC S.R.L., B-dul București nr. 16A, Focșani, Vrancea County, Romania, or hand them in at the same address, Monday-Friday, 08:00-16:30, after letting us know.
You must send the products back without undue delay and no later than 14 days from the day you informed us of your decision to withdraw.
You bear the direct cost of returning the products. You may use any carrier. For bulky or palletised products that cannot normally be returned by post, we can give you, on request, an estimate of the return cost before you ship.
Pack the products so that they are not damaged in transit.

Refunds

We refund all payments received from you, including the cost of the original standard delivery, without undue delay and no later than 14 days from the day we were informed of your decision to withdraw.
If you expressly chose a delivery method more expensive than the least expensive standard delivery we offer, we are not required to refund the additional cost.
If you withdraw for only some of the products, we refund the price of the returned products. In that case the original delivery cost is not refunded, since the delivery also served the products you kept, unless the returned products were delivered separately and incurred a separate delivery charge. If you received free delivery, we will not recalculate it or charge you for delivery afterwards.
Refunds are made using the same payment method used for the order, unless you have expressly agreed otherwise; you will not incur any fees for the refund. For cash on delivery orders, refunds are made by bank transfer to the IBAN account you provide.
We may withhold the refund until we have received the products back or until you have supplied evidence of having sent them, whichever is earliest.

Condition of returned products

You may handle the products as you would in a physical shop, to establish their nature, characteristics and functioning. You are only liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

We do not apply fixed percentage deductions. If a returned product has diminished value because it was handled beyond what was necessary (for example bags torn off the roll and used, film cut to length, envelopes sealed), we will inform you in writing, with photos, of our findings and of the amount corresponding to the actual loss of value, before making the refund.

Exceptions to the right of withdrawal

Under article 16 of OUG no. 34/2014, the right of withdrawal does not apply, among others, to:

products made to the consumer's specifications or clearly personalised, for example packaging printed with the customer's logo or text, or products made in specially ordered sizes or colours;
sealed products which are not suitable for return due to health protection or hygiene reasons and which were unsealed after delivery, where this is indicated on the product page.

For these products we inform you before the order is placed, on the product page or in the individual quote.

Withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: ELECTRIC S.R.L. (Bags to Door), B-dul București nr. 16A, Focșani, Vrancea County, Romania, email: [email protected]

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*): ...................................................
Ordered on (*)/received on (*): ...................................................
Order number (optional): ...................................................
Name of consumer(s): ...................................................
Address of consumer(s): ...................................................
Signature of consumer(s) (only if this form is notified on paper): ...................................................
Date: ...................................................

(*) Delete as appropriate.

Contact

For questions about returns: [email protected], phone +40 730 524 129, Monday-Friday, 08:00-16:30.

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