Delivery

Updated: 30.09.2026

At a glance

The free delivery threshold is calculated on the value of the products including VAT, excluding delivery, and includes the amount of exactly 200.00 lei.

When we dispatch

• Orders placed Monday-Friday by 13:00 (Romanian time) are dispatched the same working day.
• Orders placed after 13:00, at weekends or on public holidays are dispatched the next working day.
• For payment by bank transfer, the dispatch period starts once payment has been received.
• For products not in stock and for custom orders, the lead time is the one stated on the product page or in the quote.

Courier delivery usually takes 24-48 hours from dispatch, depending on the location. In remote areas or at busy times, the courier may need longer. You receive the tracking number (AWB) by email after dispatch.

Courier delivery within Romania

We work with FAN Courier and Sameday. The courier is chosen according to the destination and the size of the parcel; if the cart shows a choice, you can select your preferred courier. Delivery is made to the address given in the order. For cash on delivery orders, have the exact amount ready or check whether the courier accepts card payment on delivery.

Large orders may be delivered in several parcels. The number of parcels is shown on the transport document.

Collection from the factory

You can collect your order free of charge from the Electric SRL factory, B-dul București nr. 16A, Focșani, Vrancea County, Monday-Friday, 08:00-16:30. Choose "Collection" at checkout and wait for our email or call confirming that the order is ready. When collecting, give the order number and, for company orders, an authorisation or the details of the person collecting, where applicable.

Pallet transport and own transport

For large volumes (for example palletised products or many cartons), we offer pallet transport through partners or Electric SRL's own transport, depending on destination and quantity. The cost and delivery date are set in a quote before the order is confirmed. To request a quote, send us the products, quantities, delivery address and any access restrictions (for example no loading dock or limited truck access) at [email protected].

Deliveries within the European Union

We also deliver to other EU member states, by international courier or on pallets. The delivery cost is calculated according to the country, weight and volume and is shown in the cart or stated in the quote before payment. Free delivery from 200 lei does not apply to deliveries outside Romania. Cash on delivery is not available outside Romania.

For EU business customers with a VAT number valid in the VIES system, the invoice may be issued without Romanian VAT (intra-Community supply), after the number has been checked. For EU consumers, prices include VAT according to the rules that apply to distance sales.

Packing

Products are delivered in their factory packaging (rolls, sets, cartons, boxes) and, where needed, in protective outer packaging. Pallet orders are wrapped in stretch film and labelled.

Delivery problems

If a parcel arrives damaged or incomplete, follow the steps on the Warranty and complaints page. If you have not received your parcel within the estimated time, write to [email protected] or call +40 730 524 129.