Terms and conditions

Updated: 30.09.2026

1. Who we are

The Bags to Door online shop, available at bagstodoor.ro, is the online shop of the ELECTRIC S.R.L. factory and is operated by:

In these terms, "we", "the seller" or "Electric SRL" means ELECTRIC S.R.L., and "the customer" means the person placing an order.

2. Scope

These terms apply to all orders placed on bagstodoor.ro. By placing an order, the customer confirms having read and accepted the terms in force on the date of the order.

The terms distinguish between two categories of customers:

• Consumer: a natural person buying for purposes outside their trade, business, craft or profession. Consumers benefit from all rights under consumer protection law, in particular Romanian Government Emergency Ordinance (OUG) no. 34/2014 and OUG no. 140/2021.
• Business customer: a legal entity, an authorised self-employed person or any other entity buying for purposes related to its professional activity. The clauses in section 12 also apply to these customers.

Nothing in these terms limits or excludes the rights that consumers have under the law.

3. Products and product information

The shop offers packaging manufactured in the Electric SRL factory in Focșani (for example bin bags, carrier bags, bags, courier envelopes, films, bottles, jars, caps, candle cups and storage boxes) and distributed products (for example pumps, sprayers and trigger sprayers).

For each product we show the main characteristics: dimensions, thickness or capacity, material, colour, how it is packed (set, roll, box, pallet). Photos are for presentation; colour shades may vary depending on your screen. Where there is a difference, the technical characteristics written on the product page prevail.

Claims of biodegradability or compostability according to EN 13432 apply only to products in the "NU SUNT PLASTIC" range for which this is explicitly stated on the product page.

4. Unit of sale: set, roll, piece

Some products are sold as a packing unit (for example one roll of bags or a set with a stated number of pieces), others are sold by the piece, delivered in factory packs. The unit of sale, its content and the price per piece are shown on the product page. If you enter a quantity that cannot be delivered, when adding to cart the shop suggests the nearest permitted quantities; your order is not changed without your agreement.

5. Prices

• Prices are shown in Romanian lei (RON) and, optionally, in euro (EUR), with and without VAT. The VAT rate applied in Romania is 21%.
• For consumers, the relevant price is the price including VAT.
• The delivery cost is not included in product prices and is shown separately before the order is placed.
• Some products have quantity-tier prices; the applicable price is calculated automatically in the cart.
• The price that applies is the one shown when the order is placed. In case of an obvious pricing error (for example a price clearly disproportionate to the real value of the product, caused by a technical or data entry error), we will contact you before dispatch and you may choose between confirming the order at the correct price and cancelling it, with a full refund of any amount paid.
• For payments in EUR, the amount is calculated at the exchange rate shown in the shop at the time of the order. The tax invoice is issued in accordance with Romanian law.

6. Minimum order

For consumers, the minimum order value is 50 lei including VAT, calculated as the value of the products, excluding delivery. For business customers, any minimum quantity conditions are shown in the cart or stated in the individual quote.

7. Placing an order and formation of the contract

1. Add products to the cart and check quantities, units of sale and prices.
2. Enter your billing and delivery details. You can order with or without a customer account.
3. Choose the delivery method and the payment method. The delivery cost and the total amount payable are shown before you confirm.
4. Review the order summary. You can correct any input error before confirming.
5. Confirm the order by pressing the button "Comandă cu obligație de plată" ("Order with obligation to pay").

After placing the order you receive an automatic email confirming that the order has been registered. This email only confirms receipt of the order. The distance contract is concluded when we send you confirmation that the order has been accepted (by email) or, failing that, when the products are dispatched.

We may refuse or cancel an order before the contract is concluded, for example if the product is no longer available, if the delivery details are incomplete or if there are reasonable indications of fraud. In that case we will inform you and refund any amount paid in full, within 14 days at the latest.

8. Availability

Displayed stock is updated periodically. If, after an order is placed, a product is no longer available in the quantity ordered, we will contact you and offer partial delivery, a new delivery date or cancellation of that product with a refund of the corresponding amount. For unavailable products you can subscribe to a stock alert, with your consent.

9. Delivery

Delivery conditions (courier, cost, lead times, collection, pallet transport and deliveries within the European Union) are described on the Delivery page. For consumers, the maximum delivery period is 30 days from the conclusion of the contract, unless otherwise agreed. The risk of loss of or damage to the products passes to the consumer when the consumer, or a person designated by them (other than the carrier), takes physical possession of the products.

10. Payment

The available payment methods are described on the Payment methods page: online card payment, cash on delivery (Romania only) and bank transfer based on a proforma invoice. The tax invoice is issued in the name of the natural or legal person given in the billing details and is sent electronically.

11. Right of withdrawal, guarantee and complaints

• Consumers have the right to withdraw from the contract within 14 days without giving any reason, under the conditions described in the Return policy, which also contains the withdrawal form.
• Products are covered by the 2-year legal guarantee of conformity for consumers under OUG no. 140/2021. The procedure is described on the Warranty and complaints page.
• The right of withdrawal does not apply to products made to the customer's specifications or clearly personalised (article 16 of OUG no. 34/2014), for example packaging printed with the customer's logo.

12. Clauses applicable to business customers

The clauses in this section apply only to customers buying for professional purposes. They do not apply to consumers and do not restrict their rights.

1. Right of withdrawal. The 14-day right of withdrawal under OUG no. 34/2014 does not apply to business customers. Conforming products may be returned only with our prior written agreement, under conditions agreed case by case.
2. Inspection on receipt. On receipt, the customer checks the number of parcels or pallets and their external condition and records any visible damage on the transport document. Quantity shortfalls or apparent defects must be notified in writing within 2 working days of delivery, and hidden defects within a reasonable time after discovery, with photos and the invoice number.
3. Payment terms. Payment is made in advance, based on a proforma invoice, unless payment terms have been agreed in writing. For late payments we may charge late payment interest as permitted by law and may suspend further deliveries until outstanding amounts have been paid.
4. Retention of title. Delivered products remain the property of Electric SRL until the price has been paid in full. Risk passes to the customer when the products are handed over to the customer or to the carrier chosen by the customer.
5. Limitation of liability. To the extent permitted by law, our liability towards a business customer is limited to the value of the products in the order concerned and does not include indirect losses such as loss of profit, loss of production or loss of customers. This limitation does not apply in cases of intent or gross negligence or in other cases where the law does not allow it.
6. Use of products. The business customer is responsible for choosing a product suited to its application (for example compatibility of a bottle with the product filled into it, or of a cap with the filling line). Technical data sheets and samples are available on request.
7. Custom orders. Specifications, quantities, production tolerances and lead times for personalised products are set in the accepted quote and in the approved print proof.

13. Customer accounts

A customer account is optional. The customer is responsible for keeping login details confidential. We reserve the right to suspend an account used fraudulently or abusively. The account can be deleted at any time at the holder's request, while we keep the documents the law requires us to archive.

14. Intellectual property

The content of the site (texts, photos, graphics, logo, the Bags to Door, Mr Elephant, Recycle Bin, Acasă și Industrial, VEXY and NU SUNT PLASTIC brands, as applicable) belongs to Electric SRL or its partners and may not be reproduced without written consent. Artwork sent by the customer for personalisation remains the customer's property; the customer guarantees that it has the right to use it.

15. Force majeure

Neither party is liable for failure to perform its obligations caused by a force majeure event, under the conditions of the Romanian Civil Code. The affected party informs the other party without delay.

16. Personal data and cookies

The processing of personal data is described in the Privacy policy and the use of cookies in the Cookie policy.

17. Complaints and dispute resolution

For any complaint you can write to [email protected] or call +40 730 524 129, Monday-Friday, 08:00-16:30. We try to resolve every issue amicably.

Consumers may also contact:

• the Romanian National Authority for Consumer Protection (ANPC): https://anpc.ro;
• alternative dispute resolution (ADR, in Romanian "SAL") entities: https://anpc.ro/ce-este-sal/.

18. Governing law and jurisdiction

The contract is governed by Romanian law. For consumers habitually resident in another EU member state, the choice of Romanian law does not deprive them of the protection afforded by the mandatory provisions of the law of their country of residence. Disputes are settled by the courts with jurisdiction under the law; for consumers, the jurisdiction of the courts of their place of residence is not restricted by these terms.

19. Language and changes to these terms

The contract is concluded in Romanian. This English version is provided for information; in case of differences, the Romanian version prevails, unless the law provides otherwise. We may change these terms; changes do not apply to orders placed before they are published.

Last updated: 25 September 2026.